Marketplace help
Shop safely and protect your account
Keep payments and order conversations linked to your marketplace account.
Keep codes private
Never share your password, email login code or payment OTP with a seller or someone claiming to be support. Use a unique password. Open the marketplace by typing its address or using a trusted bookmark.
Check the payment journey
Use the payment methods offered in the marketplace checkout. Do not pay through a link sent by a stranger or scan a code to receive a refund. Confirm the amount and order reference before paying. Report unexpected payment requests through support.
Use your order record
Review tracking in your account and raise delivery, damage or refund questions against the relevant order. Share only the evidence needed in private support. Sign out on shared devices and update your password if you suspect unauthorised access.